HC Deb 13 March 2001 vol 364 cc504-5W
Mr. White

To ask the Secretary of State for Defence what performance targets have been set for the Defence Analytical Services Agency for 2001–02. [153897]

Mr. Spellar

Key Targets have been set for the Chief Executive of the Defence Analytical Services Agency for Financial Year 2001–02. The targets build on the progress already made by the Agency since it formed in 1992 and are as follows:

Delivery of customer service and quality

The majority of the Agency's business is covered by Service Level Agreements with customers, which set out the targets for timeliness and quality of work. For parts of the business where Service Level Agreements are inappropriate, project agreements are in place. The Agency is committed to continuous improvement in the range and quality of the services it provides to customers. Key Targets are:

  1. (a) To meet at least 95 per cent. of the timeliness and quality targets set in Service Level Agreements and project agreements.
  2. (b) To have at least 90 per cent. of customers saying they are at least satisfied with the timeliness, quality of work and helpfulness of staff in the annual Customer Satisfaction Survey.
  3. (c) In the annual Customer Satisfaction Survey, to have at least 25 per cent. of customers who received DASA services in 2000–01 and 2001–02 report an improvement in the services provided and no more than 10 per cent. report a deterioration.
  4. (d) To conduct a National Statistics quality review of the content and dissemination of "UK Defence Statistics" by consulting existing and potential customers inside and outside the Department, and to produce an action plan for implementing improvements in time for UKDS 2002.
  5. (e) To review the production and publication of armed forces medical Statistics against National Statistics quality standards, and make recommendations on how to improve their quality and scope.
  6. (f) To implement the approved recommendations from the review of armed forces and civilian personnel statistics conducted in 2000–01.

Efficiency

The Agency plans to make efficiency savings in 2001–02 as well as meeting the additional demands placed on it by new Departmental studies and initiatives.

The Key Target is to deliver output-based efficiency gains with a value of 3 per cent. of the initial running cost allocation.

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