§ Baroness Anelay of St Johnsasked Her Majesty's Government:
What is their response to the recommendations in the British Tourist Authority report First Impressions that—(a) at least two immigration officers should be on duty at all times at airport terminals so that European Union and non-European Union passengers can be processed separately; (b) the United Kingdom Immigration Service be given more control over Presenters at airports and that Presenters should have more customer care and basic foreign language training in order to provide better assistance to non-European Union passengers; and (c) airports are turned into true transport hubs by integrating onward transport services into the terminal structure rather than relying on transfer services. [HL1024]
§ Lord McIntosh of HaringeyThe Minister for Tourism, Film and Broadcasting, Janet Anderson, has set up a working group of industry representatives and government officials to consider the recommendations in theFirst Impressions report. The group will determine the priorities and responsibilities for encouraging the implementation of these recommendations, and will report progress to the Minister.
The group, whose first meeting took place on 7 March, is chaired by Veronica Palmer, a board member of the British Tourist Authority and Director-General of the Confederation of Passenger Transport.