HC Deb 05 March 2001 vol 364 cc61-2W
14. Mr. Bill O'Brien

To ask the Secretary of State for Social Security how many complaints he has received about the operation of the Child Support Agency over the past year; and if he will make a statement. [150495]

Angela Eagle

Normally, complaints about the operation of the Child Support Agency are addressed to the chief executive of the CSA. Around 16,000 complaints have been received to date this financial year. The agency is committed to reducing complaints, and these are currently within the target set by Secretary of State of 0.15 per cent. of the total caseload.

Mrs. Betty Williams

To ask the Secretary of State for Social Security if he will make a statement on the operation of the Child Support Agency. [150503]

Angela Eagle

The child support scheme is being completely reformed to address the failures of the current system. The new system will be straightforward and easily understood, allowing the Child Support Agency to deliver an effective and reliable service.