Armed Forces Personnel Administration Agency

HC Deb 20 July 2001 vol 372 c711W

Sandra Osborne

To ask the Secretary of State for Defence what key targets have been set for the Armed Forces Personnel Administration Agency for 2001–02. [6518]

Dr. Moonie

The Key Targets have been set for the Chief Executive of the Armed Forces Personnel Administration Agency for the financial year 2001–02. The targets build upon progress made by the agency since it formed on 1 April 1997 and are as follows:

Allowances and Pensions Payments While making 100 per cent. of payments of pay, allowances and pensions by the due date, the number of errors per 1,000 payments not to exceed 2.0 for pay and allowances and 1.5 for pensions.

Currency of Personnel Records and Liabilities Data Update all time-critical records within two days from receipt of valid input.

Responsiveness Resolve 95 per cent. of inquiries, including written and official help desk responses, within 10 working days of receipt, across all Services where information and/or authority is within AFPAA control.

Efficiency To reduce the average unit costs to deliver AFPAA services by 3 per cent. in year.