§ Mr. DismoreTo ask the Secretary of State for Work and Pensions when he will publish the inspection report of the Benefit Fraud Inspectorate in respect of the London borough of Brent. [5613]
§ Malcolm WicksThe Benefit Fraud Inspectorate (BFI) report was published today in respect of the London borough of Brent and copies of the report have been placed in the Library.
The report makes recommendations to help the council address weaknesses and to improve the administration of Housing Benefit and Council Tax Benefit, as well as its counter fraud activities.
The report notes that the authority was experiencing serious problems in delivering its benefit service at the time of the inspection. Inspectors found long delays and large backlogs of work in most areas. This had led to poor customer service and some significant security weaknesses, such as in verification. Although the report acknowledges that the inspection took place just after implementing new benefit processing software, inspectors consider that considerable improvements must be made to deliver adequate levels of service and security.
The report notes the positive work done by the council to counter fraud effectively, such as its detailed investigation of prosecution cases. However, BFI inspectors were disappointed that it is not supported by more rigorous recovery of overpayments.
BFI inspectors consider that achieving lasting improvements will not be an easy task for the council. The report notes the council has tried to use its contractual arrangements to bring about improvements in the service. The report also notes the council told BFI that it believes it is complying with 76 of a total 102 recommendations and has plans to address most of the others. Inspectors consider this demonstrates a good commitment to improve.
My right hon. Friend the Secretary of State is now considering the report and will be asking the council for its proposals in response to the findings and recommendations of the BFI.