§ Paul FlynnTo ask the Chancellor of the Exchequer if he will encourage the Financial Services Authority to inform those with endowment mortgages that are at risk of not growing sufficiently to pay off their mortgages of the methods of seeking help from the Ombudsman and gaining compensation. [3471]
§ Ruth KellyThe FSA has been active in informing those with endowment mortgages of the methods of seeking help and, if required, how to make a complaint. The FSA fact-sheet, "Your endowment mortgage—what you need to know"—sent to all affected mortgage endowment holders in January 2000—set out what advice consumers should have been given when they were sold their endowment policy as well as how to complain. In648W addition, the FSA's consumer information has evolved in the light of developments and further fact-sheets have been published as follows:
- December 1999—Is an endowment mortgage right for you?
- April 2000—Guide to repaying your mortgage
- October 2000—Endowment Mortgage complaints
- January 2001—Guide to making a complaint
- June 2001—Is an endowment mortgage right for you? (Revised)
- July 2001—Guide to moo gages
- July 2001—Your endowment mortgage—time to decide.
All these fact-sheets are available free from the FSA Consumer help-line on 0845 606 1234.