§ Mr. Heathcoat-AmoryTo ask the Secretary of State for Trade and Industry what assessment he has made of the percentage of customers who were satisfied with performance of Small Business Service in each quarter since April 2000. [146503]
§ Mr. ByersAn independent survey undertaken for SBS by MORI in the first quarter of this financial year (April-June 2000) showed that 74 per cent. of all users of locally delivered business support services were satisfied or very satisfied.
§ Mr. Heathcoat-AmoryTo ask the Secretary of State for Trade and Industry how many(a) individuals and (b) small businesses have used Small Business Service services in each quarter since April 2000. [146504]
§ Mr. ByersThe table shows a breakdown of total SBS usage. Data are available for Quarters 1 and 2 2000–01. In addition to the usage data given, on average 27,000 hits were received per day (April-June 2000) on the SBS website.