§ 30. Sir David MadelTo ask the Secretary of State for Education and Employment if he will make a statement on training provision to provide skills for people planning to work in call centres. [157939]
§ Mr. WicksWe are working with the Call Centre Association (CCA) and the Communication Workers Union to raise standards and increase training opportunities in the sector. We are also working closely with the CCA to identify current and future skill needs. Training provision for call centre staff, and for people planning to work in call centres, was part of the wider consultation into National Training Organisation arrangements for the 357W telecommunications sector. The consultation ended on 30 March 2001 and we will make an announcement shortly.