§ Mr. HurstTo ask the Secretary of State for the Environment, Transport and the Regions what measures he is taking to ensure rail passengers affected by the recent disruptions are compensated; and if he will make a statement. [158070]
§ Mr. HillLate last year, train operators announced two compensation packages totalling £70 million for passengers with monthly or longer season tickets whose journeys were severely disrupted by speed restrictions, Railtrack's track renewal programme and widespread flooding. Weekly and daily ticket holders can claim compensation for delays under their train operator's Passenger Charter. Bidders for replacement franchises will be expected to improve on current Passenger Charter obligations