HC Deb 10 April 2001 vol 366 cc519-21W
Mr. Coaker

To ask the Secretary of State for Defence what performance targets have been set for the Naval Manning Agency for 2001–02. [158296]

Mr. Spellar

The Key Targets that have been set for the Chief Executive of the Naval Manning Agency for the financial year 2001–02 are set out. The targets build upon progress made by the Agency since it formed on 1 July 1996.

Deployment:

  1. (a) The percentage of filled Officer billets to be—94 per cent. or greater.
  2. (b) The percentage of filled rating billets to be—92 per cent. or greater.
  3. (c) The percentage of filled other rank t fillets to be—90 per cent. or greater.

Manpower Planning:

The variation of strength to requirement to be—between plus ½ and minus 2 per cent.

Career Management:

  1. (a) The percentage of Officers receiving the required Notice of Change to be—60 per cent. or greater.
  2. (b) The percentage of ratings receiving the required Notice of Change to be—98 per cent. or greater.
  3. (c) the number of occurrences where Minimum Time Ashore criteria are met to be—99 per cent. or greater.

NMA Corporate Efficiency:

  1. (a) To achieve strict control of NMA manpower overheads to within plus or minus 2 per cent. of the baseline established for manpower overheads as at 1 April 2000.
  2. (b) To carry out two benchmarking exercises.
  3. (c) To achieve a Customer Confidence Score of 63.

Financial:

  1. (a) To operate the NMA within zero to minus 1 per cent. of its 2001–02 Net Cash-Allocation for Operating Activities.
  2. (b) Production of Annual Accrual Accounts to be completed by July 2002.

Mr. Coaker

To ask the Secretary of State for Defence what key targets have been set for the Naval Recruiting and Training Agency for 2001–02. [158297]

Mr. Spellar

These key targets have been set for the Naval Recruiting and Training Agency for 2001–02:

  • To deliver RN personnel to the trained strength (or to other training organisations) within 4 per cent. variance from the tasked requirement.
  • To deliver RM recruits to Commandant General Royal marines within 3 per cent. variance from the tasked requirement.
  • To obtain 96 per cent. "Satisfactory" assessments from the employers of NRTA trainees.
  • To maintain success rates of 95 per cent. in Career Training and 97 per cent. in examined pre-joining training.
  • To reduce the variance between RNR Trained Strength and Total Requirement to 32 per cent.
  • To retain tasked capacity while operating NRTA within its 2000‒01 resource allocation.
  • To achieve net benefits of £12 million in FY 2001–02 from the partnering arrangement with Flagship Training Ltd.

Mrs. Golding

To ask the Secretary of State for Defence what performance targets have been set for the Defence Communication Services Agency for 2001–02. [158298]

Mr. Spellar

Key Targets have been set for the Chief Executive of the DCSA for the financial year 2001–02. The targets build on the progress already made by the Agency since it formed in April 1998 and are:

Key Target 1—Service Assurance

To meet an average of 98 per cent. for measured services against the performance targets agreed with the Agency' s customers.

Key Target 2—Service Positioning

To commission on average 93 per cent. of new information service requests on, or before, the dates agreed with customers when the order is initially agreed by the DCSA.

Key Target 3—Operationally Urgent Service Restoration

To restore an average 96 per cent. of interrupted services classed as operationally urgent within four hours of the fault being reported to the DCSA, or within other specific periods agreed with customers.

Key Target 4—Service Support

To achieve an 85 per cent. average success rate against agreed standards in response to demands on all DCSA Operator Assistance Centres (OACs) and helpdesk facilities.

Key Target 5—Customer Satisfaction

To achieve a 75 per cent. average of customers/users who express moderate or high satisfaction with the way they have been treated by the Agency and the subsequent services and support provided by the DCSA.

Key Target 6—Efficiency Measurement

To achieve an improvement in efficiency by reducing the average unit cost of output for DCSA products by 5 per cent. per annum.

Key Target 7—Introduction of New Projects on Time

To determine a baseline for the average cumulative slippage of complex projects' In Service Dates (ISD) and then to set performance improvements to reduce that figure.