§ Barbara FollettTo ask the Chancellor of the Exchequer what targets for the Valuation Office Agency will be set for the year 2001–02. [158060]
§ Dawn PrimaroloI have set the following key targets for the Valuation Office Agency.
OperationalTo clear by 31 March 2002 90 per cent. of 1995 list rating appeals and 45 per cent. of the 2000 rating appeals outstanding on 30 September 2000.To clear by 31 March 2002 council tax appeals equal to the number received in the 12 months to 31 December 2001 up to a maximum of 42,000 in England and 3,700 in Wales.To generate income of at least £13.5 million from "land services".To clear by 31 March 2002 no fewer than the number of cases received from Inland Revenue in the 12 months to 31 December 2001 up to a maximum of 49,000 within the agreed performance timetable set out in the Agency's Forward Plan.Customer service and qualityTo achieve specified standards for valuation accuracy and timeliness in 90 per cent. of cases.To secure Charter Mark awards for 50 per cent. of our Groups by 31 March 2002.418WFinance and efficiencyTo recover full resource costs, including a return on capital of 6 per cent., from fees and charges.To achieve an increase in the VOA's efficiency index to 1.175 (1998–99 = 1.00).Further details are contained in the Valuation Office's Forward Plan, copies of which will be placed in the Library of the House on publication.