§ Mr. Gordon PrenticeTo ask the Minister for the Cabinet Office if she will list the five policy initiatives which were most recently tested on the People's Panel. [139505]
§ Mr. Ian McCartneyThe Panel is primarily used for research about service delivery questions. The five initiatives most recently tested using the People's Panel, are as given:
Satisfaction with Public Services
The fifth wave of research, published in September 2000, was carried out to support the consumer focus for public services initiative. It looked at how satisfied people were with public services and what they expected from them; and at perceptions about how public services deal with complaints.Policy in Deprived Areas
The Social Exclusion Unit in the Cabinet Office commissioned a re-analysis of data from the first wave of the research to examine responses from deprived areas, to determine how they differed from those living in other areas. The results were also published in September 2000.Public service provision and ethnic minority communities: In June 2000, the results of a first wave of research with the recruitment of an ethnic minority booster to the Panel were published. These covered a range of questions on what ethnic minorities think of the services they receive, with comparisons across different ethnic minority groups.Extended Hours Provision of Public Services
Research carried out in 1999 asked which out-of-hours services people wanted access to; what sort of business they would use them for; when they would want to be able to make contact; and how. The results were published in April 2000.Notifying Change of Address On-line
The Panel was used to assess reactions to a proposal for enabling electronic notification of change of address details to be passed to Government departments in one transaction. Panel members joined workshops testing out the technology. The results were published in April 2000.The results of all People's Panel research projects have been placed in the Library of the House and published on the internet.