§ Mr. WyattTo ask the Secretary of State for the Environment, Transport and the Regions what channels for appeal are open to the general public in respect of complaints against London Underground Ltd. [140359]
§ Mr. Hill[holding answer 27 November 2000]: Members of the public who wish to complain or appeal against the services or facilities provided by London Underground Ltd. (LUL) can make representations to the London Transport Users Committee set up under statute to consider such representations, and make recommendations on matters relating to transport services in London.
Appeals against penalty fares on the underground are considered by LUL. Members of the public have 21 days to appeal in writing. This is a non-statutory procedure.