HC Deb 25 May 2000 vol 350 c636W
Mr. Rooney

To ask the Minister for the Cabinet Office what performance targets she has set out for the Central Office for Information for 2000–01. [124338]

Mr. Ian McCartney

I have set the following key performance targets for the Central Office of Information for 2000–01.

Financial 1. To achieve break even on an accruals basis.Efficiency 2. To achieve a unit cost reduction of 2 per cent.Quality of service: To obtain the following results from customer satisfaction feedback:
  1. (a) an overall customer satisfaction score of at least 8.25 (out of 10);
  2. (b) at least 96 per cent. of returns to score 6 or more;
  3. (c) a 5 per cent. increase in the response rate (from 54 per cent. to 56.7 per cent.)