HC Deb 19 May 2000 vol 350 c291W
Mr. Jim Cunningham

To ask the Secretary of State for Defence what performance targets have been set for the Pay and Personnel Agency for 2000–01. [123431]

Dr. Moonie

The Chief Executive of the Pay and Personnel Agency (PPA) is responsible for providing pay and personnel information services for the Ministry of Defence as defined in the agency framework document. During 2000–01 the PPA will be set the following challenging key performance targets:

  1. 1. To make 100 per cent. of all payments to staff by the due date (excluding late payments caused by invalid claims or late notification outside the control of the Agency).
  2. 2. To keep error rates within the following limits:
    • 6 per 1,000 payments of weekly industrial pay
    • 6 per 1,000 payments of monthly non-industrial pay
    • 20 per 1,000 awards of pension
    • 15 per 1,000 payments of expenses
  3. 3. By 31 March 2001 to demonstrate a 3 per cent. increase in customer satisfaction.
  4. 4. To meet the Department's requirement for implementing agreed pay and grading changes.
  5. 5. By 31 March 2001 to complete training of 100 per cent. of all staff in leadership or change management or customer service as appropriate.
  6. 6. To establish "centre of excellence" operations for pensions administration by 31 March 2001.
  7. 7. To deliver the financial objectives resulting from the PPA Efficiency Review and included in the Agency's service level agreement with the owner.