§ Mr. HoyleTo ask the Secretary of State for Defence what key targets have been set for the Defence Transport and Movements Agency for the financial year 2000–01. [122567]
§ Mr. SpellarThe Chief Executive of the Defence Transport and Movements Agency has been set the following Key Targets for 2000–01:
Key Target 1:To meet the Customers' requirements as specified in Customer Supplier Agreements (CSAs):
- 94 per cent. or more of Agency transactions within agreed criteria.
- 94 per cent. or more of the services provided under call-off contracts at a satisfactory level.
- Customer Satisfaction rating for all Agency services, including call-off contracts, of 85 per cent. or more.
Key Target 2:
- To achieve an average 3 per cent. reduction in administrative unit costs.
Key Target 3:94W
- To demonstrate improved net added value.
Key Target 4:
- To achieve at least a satisfactory rating in the provision of operational transport and movements support.