British Forces Post Office Agency

HC Deb 16 May 2000 vol 350 c94W

Mr. Dismore

To ask the Secretary of State for Defence what key targets have been set for the British Forces Post Office agency for the financial year 2000–01. [122570]

Mr. Spellar

The Chief Executive of the British Forces Post Office agency has been set the following Key Targets for 2000–01:

Key Target 1: To meet the Customers' requirements as specified in Customer Supplier Agreements (CSAs):

• 96.6 per cent. or more of deliveries of Official Mail and BFPO Private Mail to be within CSA specified times.
• The Quality of Service Standard for all classes of mail to be greater than or equal to 94 per cent. of deliveries within CSA specified times.
• 98.5 per cent. or more of aggregated deliveries of Courier Mail to be within CSA specified times.

Key Target 2:

• To achieve an average 3 per cent. reduction in the unit cost of output.