HC Deb 10 May 2000 vol 349 cc398-9W
Ms Julie Morgan

To ask the Secretary of State for Trade and Industry, pursuant to his answer of 2 May 2000,Official Report, column 25W, concerning Companies House, what the results were of the systematic evaluation carried out of Capita's performance in the years (a) 1996–97, (b) 1997–98 and (c) 1998–99; what percentage of their targets Capita reached; and in what areas. [121125]

Dr. Howells

Capita's performance against the public target is to answer at least 90 per cent. of all incoming telephone calls to the Companies House inquiry unit within 20 seconds.

For the periods:

  1. (a) January-June 1997 the result was 53.5 per cent.
  2. (b) July 1997-June 1998 the result was 95 per cent.
  3. (c) June 1998-July 1999 the result was 96.5 per cent.

No performance data are available from the commencement of the contract on 1 July 1996 to 31 December 1996, as during this period a new telephone system was being installed which precluded monitoring taking place.