§ Mr. Ben ChapmanTo ask the Minister for the Cabinet Office how many Government Departments and agencies use interactive voice response systems to deal with inquiries from the general public departments. [127116]
§ Miss Melanie JohnsonI have been asked to reply.
This matter comes under the responsibility of the Office of Government Commerce, which has been a Treasury Department since April 2000. Each Government Department is responsible for deciding the most appropriate telecommunications systems to meet its business requirements. Obtaining records from each of these on any use of interactive voice response systems to deal with public inquiries would be disproportionately costly.