Interactive Voice Response Systems

HC Deb 27 June 2000 vol 352 c492W

Mr. Ben Chapman

To ask the Parliamentary Secretary, Lord Chancellor's Department how many agencies of the Lord Chancellor's Department use interactive voice response systems when dealing with telephone inquiries from the general public. [127554]

Jane Kennedy

No agencies of the Lord Chancellor's Department use interactive voice response systems when dealing with telephone inquiries from the general public.

Mr. Ben Chapman

To ask the Parliamentary Secretary, Lord Chancellor's Department how many departmental telephone lines used by the general public are responded to by interactive voice response systems. [127406]

Mr. Lock

The headquarters of the Lord Chancellor's Department does not use any interactive voice response systems.