§ Mr. Ben ChapmanTo ask the Secretary of State for Health (1) how many agencies of his Department use interactive voice response systems when dealing with telephone inquiries from the general public; [127114]
(2) how many of his Department's telephone lines used by the general public are responded to by interactive voice response systems. [127391]
§ Ms StuartThe Department and its agencies have only one telephone line for the general public that is responded to by interactive voice response systems. This is the Department's Public Enquiry Office.