HC Deb 26 June 2000 vol 352 c425W
Mr. Ben Chapman

To ask the Secretary of State for Education and Employment how many agencies of his Department use interactive voice response systems when dealing with telephone inquiries from the general public. [127551]

Mr. Wills

As far as we are aware, there are no interactive voice systems in use within the agencies of the Department for Education and Employment for dealing with telephone inquiries from the general public.