HC Deb 23 June 2000 vol 352 cc324-5W
Mr. Ben Chapman

To ask the Secretary of State for Culture, Media and Sport how many agencies of his Department use interactive voice response systems when dealing with telephone inquiries from the general public. [127549]

Mr. Chris Smith

The only agency of my Department is the Royal Parks Agency, who do not use any interactive voice response systems for public telephone lines.

Mr. Ben Chapman

To ask the Secretary of State for Culture, Media and Sport how many departmental telephone lines used by the general public are responded to by interactive voice response systems. [127550]

Mr. Chris Smith

My Department does not use any interactive voice response systems for public telephone lines.