§ 35. Dr. NaysmithTo ask the Secretary of State for Social Security what steps he is taking to improve the ways in which the Benefits Agency communicates with the public.[124983]
§ Angela EagleMuch has already been done to improve communications—but there remains much more to do.
We are improving the way we notify and explain decisions to people. We have re-designed leaflets around age groups and life events instead of benefits, making them simpler and easier to follow. A similar structure is planned for our website.