§ Baroness Pitkeathleyasked Her Majesty's Government:
When they will publish the review of the public sector ombudsmen in England. [HL2914]
§ The Minister of State, Cabinet Office (Lord Falconer of Thoroton)As part of our programme of modernisation, the Government have reviewed the organisation and operation of the public sector ombudsmen in England. Underlying this review was a recognition of the need to ease public access and improve efficiency in dealing with complaints across different sectors. The review was published on 13 April (Official Report, 14 April 2000, col. WA 70).
While the review was well received, it was always our intention to consult widely on the outcome of the review. We want to give as many people as possible the opportunity to comment on the review's recommendations, which, if implemented in full, will radically reform the ombudsmen system in England. That is why we have today published a consultation paper inviting comments on the review and on any other aspect of the organisation or operation of the public sector ombudsmen in England. Copies of the consultation paper have been placed in the Libraries of the House and in the Printed Paper Office.
The Government recognise and value the contribution made by everyone involved in the work of the ombudsmen. We also recognise the significant contribution made by the ombudsmen themselves in helping public bodies maintain and improve the standards of service they offer. The challenge now is to consider how to strengthen that contribution and ensure that all public bodies provide a first class service to all citizens.