§ Mr. HancockTo ask the Secretary of State for Social Security what changes have been made by his Department as a result of representative surveys of its clients carried out in 1998–99 and 1999–2000; and what the(a) costs and (b) savings from such changes will be in each of the next five years. [125876]
§ Mr. RookerRepresentative surveys of clients are only one of many sources of information and evidence the Department uses to develop, monitor and evaluate policies and their delivery. Survey findings do not contribute to the policy process in isolation but are used alongside other information such as management and administrative data. It is not possible, therefore, to say what changes have been made directly as a result of representative surveys of clients and to determine costs and savings arising.