§ Mr. LoveTo ask the Secretary of State for the Environment, Transport and the Regions if he will publish details of London Underground Limited's performance in 1999–2000. [133692]
§ Mr. HillThe table shows a comparison of London Underground Limited's performance in 1999–2000 with that in 1998–99. It also shows the performance targets that London Underground have been set to achieve by the end of 2000–01.
1998–99 1999–2000 2000–011 Capacity (train kms run) 61.2 63.1 267.3 Reliability (unweighted excess journey time in minutes) 3.15 3.21 33.02 Customer satisfaction measures (average scores out of 100) Train service 75 75 77 Information 77 77 77 Customer safety and security 81 81 83 Staff helpfulness and availability 68 70 70 Cleanliness 67 68 69 1 2000–01 target. 2 Ten per cent, increase on 1998–99 performance. 3 Four per cent, improvement on 1998–99 level.