Public Trust Office Executive Agency Key Performance Targets (Hansard, 25 July 2000)

§ The Lord Chancellor

The following table sets out the key performance targets that I have set for the Public Trust Office for 2000–01.

Public Trust Office Executive Agency Key Performance Targets 2000–01
Indicator	Target
1. To carry out accounting transactions within target times	To bring to account at least 99 per cent of receipts and payment transactions within turnaround targets.
2. To achieve investment performance targets.	(a) On an annual basis to ensure that 85 per cent of all measured funds perform in line or better than their model based on stock market indices.
	(b) On a three-year rolling basis to ensure that 80 per cent of all measured funds perform in line or better than their model based on stock market indices.
	The benchmark to be the Association of Private Client Investment Managers and Stockbrokers (APCIMS) indices. The Office will aim to introduce an income element from 2001–02.
3. To achieve service standards.	To achieve 95 per cent of the Public Trust Office Service Standards.
4. To achieve targets for collection of private receivers' annual accounts (Protection Division) and for review of annual accounts filed by both private receivers and in Public Trustee receiverships (Protection and Receivership Divisions).	(a) To review 95 per cent of accounts received within eight weeks of receipt (to apply to both Protection and Receivership Divisions).
	(b) To collect 90 per cent of accounts within six months of the due date; 95 per cent within nine months of the due date; and 100 per cent within 12 months of the due date (to apply to Protection Division only).
5. To achieve targets for the visiting of Public Trust Office clients.	(a) To visit all existing Receivership Division clients in the course of the year.
	(b) To visit all new clients within one year of the Public Trustee being apointed receiver.
	(c) To double the number of visits undertaken to Protection Division clients in 2000–01 from 2,000 to 4,000.
	(d) 100 per cent of urgent visits at the direction of the Court of Protection to take place within four weeks of the direction being given.

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Public Trust Office Executive Agency Key Performance Targets 2000–01
Indicator	Target
6. To achieve financial performance and targets.	(a) To come within the Change Programme budget for 2000–01.
	(b) To lay the PTO's annual report and acounts 1999–00 before Parliament before the summer recess.
	(c) To reduce debtor clays in the Office's Protection Division from 94 to 85 days and in the Receivership Division from 96 to 85 days.

Note:

Fuller details of the Office's plans and targets are given in its Business Plan, which is available from the Public Trust Office.