Telephone Steering Systems (Hansard, 13 July 2000)

HC Deb 13 July 2000 vol 353 c687W 687W

§ Mr. Ben Chapman
To ask the Chancellor of the Exchequer (1) how many of his Department's telephone lines used by the general public are responded to by touch tone telephone steering systems; [129623]
(2) how many agencies of his Department use touch tone telephone steering systems when dealing with telephone inquiries from the general public. [129641]

§ Miss Melanie Johnson
The Treasury has one such system. Of the Chancellor's seven agencies, Customs and Excise, Inland Revenue and National Savings use touch tone steering systems.