HC Deb 13 July 2000 vol 353 cc657-8W
Mr. Ben Chapman

To ask the Secretary of State for Education and Employment how many agencies of his Department use touch tone telephone steering systems when dealing with telephone inquiries from the general public. [129637]

Mr. Wills

ES is the only agency of the Department for Education and Employment that uses touch tone telephone steering systems when dealing with telephone inquiries from the general public. The ONE call centre (benefit inquiry line) currently being piloted makes use of such a system.

Mr. Ben Chapman

To ask the Secretary of State for Education and Employment how many of his Department's telephone lines used by the general public are responded to by touch tone telephone steering systems. [129619]

Mr. Wills

Within the Department for Education and Employment there are two departmental telephone lines used by the general public which are responded to by a touch tone telephone steering system. The Overseas Labour Service and the Qualifications for Work systems both make use of such systems.