§ Mr. Ben ChapmanTo ask the Parliamentary Secretary, Lord Chancellor's Department how many agencies of his Department use touch tone telephone steering systems when dealing with telephone inquiries from the general public. [129639]
§ Jane KennedyBoth of the Department's agencies, the Court Service and Public Trust Office, make use of touch tone telephone steering systems for some of their public inquiries. These systems are also used in the Land Registry and Public Record Office, which are Departments responsible to the Lord Chancellor and run on agency lines.
§ Mr. Ben ChapmanTo ask the Parliamentary Secretary, Lord Chancellor's Department how many of his Department's telephone lines used by the general public are responded to by touch tone telephone steering systems. [129621]
§ Jane KennedyThe Lord Chancellor's Department's Headquarters makes use of touch tone telephone steering on one inquiry line; the Public Trust Office uses it on its Mental Health Customer Service inquiry line; the Public Record Office uses it on its Family Record centre inquiry line. The Court Service and the Land Registry both make some use of touch tone telephone steering systems but the information requested is not available and could be obtained only at disproportionate cost.