Telephone Steering Systems

HC Deb 11 July 2000 vol 353 c481W

Mr. Ben Chapman

To ask the Secretary of State for Culture, Media and Sport how many agencies of his Department use touch tone telephone steering systems when dealing with telephone inquiries from the general public. [129636]

Mr. Chris Smith

The only Agency of my Department is the Royal Parks Agency, who do not use any touch tone telephone steering systems for public telephone lines.

Mr. Ben Chapman

To ask the Secretary of State for Culture, Media and Sport how many of his Department's telephone lines used by the general public are responded to by touch tone telephone steering systems. [129618]

Mr. Chris Smith

My Department does not use any touch tone telephone steering systems for public telephone lines.