§ Mr. Ben ChapmanTo ask the Secretary of State for the Home Department how many agencies of his Department use touch tone telephone steering systems when dealing with telephone inquiries from the general public. [129638]
§ Mr. StrawI refer my hon. Friend to the reply I gave him on 27 June 2000,Official Report, column 466W. In addition, most of Her Majesty's prisons and some of the smaller offices of the other agencies of my Department have an "automated attendant" facility. This enables the caller to use the telephone keypad to select the required extension, where direct dialling-in to the extension is not available, or to speak to an operator. No central records of these facilities are kept.
§ Mr. Ben ChapmanTo ask the Secretary of State for the Home Department how many of his Department's telephone lines used by the general public are responded to by touch tone telephone steering systems. [129620]
§ Mr. StrawI refer my hon. Friend to the reply I gave him on 27 June 2000,Official Report, column 467W. In addition, some of the smaller offices in my Department have an "automated attendant" facility. This enables the caller to use the telephone keypad to select the required extension, where direct dialling-in to the extension is not available, or to speak to an operator. No central records of these facilities are kept.