Telephone Steering Systems

HC Deb 10 July 2000 vol 353 c375W

Mr. Ben Chapman

To ask the Secretary of State for Defence (1) how many departmental telephone lines used by the general public are responded to by interactive voice response systems; [127399]

(2) how many agencies of his Department use interactive voice response systems when dealing with telephone inquiries from the general public; [127407]

(3) how many agencies of his Department use touch tone telephone steering systems when dealing with telephone inquiries from the general public; [129631]

(4) how many of his Department's telephone lines used by the general public are responded to by touch tone telephone steering systems. [129629]

Dr. Moonie

This information is not held centrally and could be provided only at disproportionate cost.