§ Mr. Ben ChapmanTo ask the Secretary of State for Health (1) how many agencies of his Department use touch tone telephone steering systems when dealing with telephone inquiries from the general public; [129633]
(2) how many of his Department's telephone lines used by the general public are responded to by touch tone telephone steering systems. [129627]
§ Ms StuartI refer my hon. Friend to the reply I gave him on 27 June 2000,Official Report, column 439W. The Department's Public Enquiry Office has an automated call handling system that uses touch tone telephone steering. Callers without a touch tone telephone will be automatically diverted to a public enquiry office adviser.