§ Lord Lamont of Lerwickasked Her Majesty's Government:
What progress they have made in devising performance targets for London Underground; and when they expect to make an announcement. [HL3094]
163WA
§ The Minister of State, Department of the Environment, Transport and the Regions (Lord Macdonald of Tradeston)The performance targets set for London Underground in respect of the years 1999–2000 and 2000–01 were announced to the House of Commons in response to a Question from Tom Brake (Lib. Dem—Carshalton and Wallington) on Tuesday, 4 April 2000 (Hansard, Volume 347, Col. 309w–310w).
The targets, which are to be met by the end of 2000–01 are as follows:
Measure Target Capacity (train kms run): 10% increase on 1998–9 performance Reliability (unweighted excess journey time—minutes) 4 per cent improvement on 1998–9 level Customer satisfaction measures (measured through LT's Customer Satisfaction Survey): Average score (out of 100) Train service 77 Information 77 Customer safety and security 83 Staff helpfulness and availability 70 Cleanliness 69