HC Deb 15 February 2000 vol 344 cc479-80W
Mr. Alan Campbell

To ask the Secretary of State for Defence what performance targets have been set for the Defence Bills Agency for the financial year 2000–01.[110523]

Dr. Moonie

Targets have been set for the Defence Bills Agency for the financial year 2000–01 in accordance with the Agency's Service Level Agreement with the Ministry of Defence. The targets build on the high standards of service achieved by the Agency since its formation in January 1996 and are as follows:

  1. By the end of the financial year 2000–01, to reduce transaction costs by a further 7.3 per cent. for bills and a further 2.4 per cent. for invoices over the targets set for 1999–2000. This represents a further step towards achieving overall reductions in transaction costs of between 15 per cent. and 20 per cent. by March 2004 as required under the terms of the Service Level Agreement.
    2. 480W
  2. To produce financial and accounting information to the ISO 9001/3 quality standard and to the times set out in the Service Level Agreement.
  3. To pay 100 per cent. of correctly-presented bills within 11 calendar days of receipt.
  4. To raise 95 per cent. of invoices within four working days of receipt of a correctly-presented claimable document.
  5. Within the permitted tolerances, to meet the performance targets prescribed in the Service Level Agreement.