§ Mr. BestTo ask the Secretary of State for Social Security what assessment he has made of the initiatives local government authorities have taken to improve the administration of benefits. [107342]
§ Angela EagleLocal and central government have a common aim in transforming the delivery of Housing Benefit/Council Tax Benefit (HB/CTB) so that all local authorities can provide their communities with a faster, more accurate service which is more secure against fraud and error, provides value for money and takes account of the views and needs of clients.
Many local authorities are providing an excellent benefits service and are committed to modernising the way in which they provide it for local people. We are delighted that Leeds City Council was one of the five councils awarded Beacon status under the Modern Service Delivery theme along with the London Boroughs of Camden and Harrow, Exeter City Council and New Forest District Council. Beacon councils have a key role in disseminating best practice so that others can benefit from their experience.
New Best Value performance indicators will target key areas of benefit administration from April 2000. All local authorities will be required to set and meet challenging targets against indicators and demonstrate that they are achieving continuous improvements in the standards of service they provide.
There are many other initiatives underway between local and central government, including the pilot ONE service where Leeds City Council is a key player. Their involvement has been key to the delivery of the ONE service in Leeds, not only because of their responsibility for delivering housing benefit and council tax benefit, but also because of their expertise in providing a wide range of local services and information.