§ 32. Mr. HealeyTo ask the Secretary of State for Social Security if he will make a statement on the implementation of the ONE Service pilots. [107220]
§ 34. Kali MountfordTo ask the Secretary of State for Social Security if he will make a statement about the ONE Service pilots. [107222]
§ Angela EagleThe ONE service is a radical new initiative designed to streamline the operation of the benefit system and help claimants move from welfare into work. The first four ONE pilots were launched in June last year and a further eight commenced in November.
The changeover to the new system was achieved with minimum disruption to services and all of the pilots are settling in well. While it is too early to measure the degree of success we have had in helping people move into sustainable employment, the improved level of customer service and the focus on individual needs have been well received by our clients.