Companies House (Hansard, 18 April 2000)

§ Mr. Byers

I have set Companies House the following targets for the year 2000–01.

Operational Targets

To process 99 per cent. of statutory documents within five days of receipt at Companies House.
To achieve, on average, a monthly compliance rate for accounts submitted of 95 per cent.
To ensure that there is a minimum of 98 per cent. error-free work in current processing.
To ensure that 96 per cent. of all forms submitted to Companies House are captured error-free.
To answer 90 per cent. of all incoming telephone calls within 20 seconds.

Questions delegated to the Chief Executive The Chief Executive to reply within 10 days to all letters from Members of Parliament delegated to him for reply.

Complaints Handling To clear up 90 per cent. of complaints within five days.

Financial Targets

To maintain a unit cost reduction of 3 per cent. in real terms on document registration.
To achieve, taking one year with another, a 6 per cent. average rate of return based on the operating surplus expressed as a percentage of average net assets.
To pay bills due within 30 days, or other agreed credit terms, on receipt of goods or services or a valid invoice, whichever is later.

I have placed copies of the Corporate Plan in the Libraries of the House.