§ Liz BlackmanTo ask the Secretary of State for Education and Employment (1) what guarantees of minimum service he has set for the Student Loans Company; [119039]
(2) what monitoring procedures he has put in place to measure the efficiency of the Student Loans Company; and if he will make a statement on performance to date. [119040]
§ Mr. WicksWe set the Student Loans Company challenging performance targets each financial and academic year, which are detailed and reported on in the Company's Annual Report. Targets for the financial year 1999–2000 and academic year 1999–2000 cover lending, tuition fees, collections, customer services, managing the sold loans portfolio, and the Company's operating costs.
The latest published performance against our targets is set out in the Company's 1999 Annual Report, copies of which are available in the House Libraries.