§ Mrs. GilroyTo ask the Secretary of State for Defence what performance targets have been set for the Armed Forces Personnel Administration Agency for 2000–01. [119122]
§ Mr. SpellarThe Key Targets have been set for the Chief Executive of the Armed Forces Personnel Administration Agency (AFPAA) for the financial year 2000–01. The Targets build upon progress made by the Agency since it formed on 1 April 1997 and are as follows:
Pay, Allowances and Pensions Payments
While making 100 per cent. of payments of pay, allowances and pensions by the due date, the number of errors per 1,000 payments not to exceed 2.5 for pay and allowances and 2.0 for pensions.Currency of Personnel Records and Liabilities DATA
Update all time-critical records within two days from receipt of valid input.Responsiveness
Resolve 93 per cent. of inquiries, including written and official help desk responses, within 10 working days of receipt, across all Services where information and/or authorities is within AFPAA control.Efficiency
To reduce the average unit costs to deliver AFPAA services by 3 per cent. this year.