London Transport (Hansard, 3 April 2000)

§ Mr. Brake
To ask the Secretary of State for the Environment, Transport and the Regions (1) if he will list quality targets set for(a) London Underground and (b)London Buses, giving in each instance performance against them for each of the years they have been in existence; [115417]
(2) if he will make a statement on the revision of the quality targets set for London Underground and London Buses. [115418]

§ Mr. Hill
The current performance targets set for London Underground and London Transport Buses are as follows. London Transport report on progress against these targets and those set in previous years in their Annual Reports, which are published in the early summer for the previous financial year.

London Underground (all targets for two years 1999–2000 and 2000–01)

Measure Target

Capacity (train kms run) 10 per cent. increase on 1998–99 performance

Reliability (unweighted excess journey time—minutes) 4 per cent. improvement on 1998–99 level

Customer satisfaction measures ^1,2:

Train service 77

Information 77

Customer safety and security 83

Staff helpfulness and availability 70

Cleanliness 69

¹ Measured through LT's Customer Satisfaction Survey

² Average score out of 100

London Transport Buses

Percentage

Customer satisfaction measure 1999–2000 Target¹ 2000–01 Target¹

Service reliability 54 55

Personal safety and security 79 80

Smoothness and freedom from jolting during the journey 58 59

Attitude and behaviour of staff 78 79

Cleanliness and condition of buses 69 70

Information on buses 68 69

Information at bus stops 64 65

¹ These targets are measured as the proportion of passengers—asked in surveys—who marked the service 7.5 or better out of a total of 10
310W
From 3 July London Transport Buses will become part of the new body, Transport for London, under the Greater London Authority, and targets will be subject to review by the Mayor.

§ Mr. Brake
To ask the Secretary of State for the Environment, Transport and the Regions how much London Transport has spent on external consultants in each of the last five years. [115419]

§ Mr. Hill
I understand from London Transport that they have spent the following amounts on external consultants in each of the last five years:

£ million

Year Spend

1995–96 50.81

1996–97 40.35

1997–98 42.35

1998–99 91.16

1999–2000 ¹108.10

¹ Provisional—final figure not yet available

London Underground (all targets for two years 1999–2000 and 2000–01)
Measure	Target
Capacity (train kms run)	10 per cent. increase on 1998–99 performance
Reliability (unweighted excess journey time—minutes)	4 per cent. improvement on 1998–99 level
Customer satisfaction measures ^1,2:
Train service	77
Information	77
Customer safety and security	83
Staff helpfulness and availability	70
Cleanliness	69
¹ Measured through LT's Customer Satisfaction Survey
² Average score out of 100

London Transport Buses
		Percentage
Customer satisfaction measure	1999–2000 Target¹	2000–01 Target¹
Service reliability	54	55
Personal safety and security	79	80
Smoothness and freedom from jolting during the journey	58	59
Attitude and behaviour of staff	78	79
Cleanliness and condition of buses	69	70
Information on buses	68	69
Information at bus stops	64	65
¹ These targets are measured as the proportion of passengers—asked in surveys—who marked the service 7.5 or better out of a total of 10

	£ million
Year	Spend
1995–96	50.81
1996–97	40.35
1997–98	42.35
1998–99	91.16
1999–2000	¹108.10
¹ Provisional—final figure not yet available