§ Mr. WoodwardTo ask the Secretary of State for the Environment, Transport and the Regions how many of the Government's performance targets for(a) London
Performance Targets 1998–99 1997–98 1996–97 1995–96 1998–99 1997–98 1996–97 1995–96 London Underground Train Service regularity (%)1 94.3 95.4 93.5 95.6 n/a 95.9 95.7 95.7 Percentage of schedule operated 93.6 95.5 94.5 96.2 96.9 96.9 96.5 n/r Ticket purchase—queueing less than 3 mins (%)1 93.9 94.8 96.0 97.2 n/a 98.0 98.0 98.0 Escalator availability (%) 92.7 93.3 92.8 92.7 91.4 93.0 92.0 92.0 Lift availability (%) 94.8 95.8 96.8 95.5 93.8 96.0 96.0 95.0 Excess journey time (mins) 6.46 — — — 6.25 — — — Customer satisfaction measures Train service (%) 75 75 76 76 77 77 76 76 Information on stations and trains (%) 77 74 74 68,73 75 75 73 66,76 Customer safety and security (%) 81 81 83 83 83 83 83 84 Station staff helpfulness and availability (%) 68 67 69 64 70 70 69 65 Train and station cleanliness (%) 67 66 68 63,68 69 69 69 66,70 London Transport Buses Kilometres operated 98.5 98.7 99.1 99.2 99.0 99.0 99.0 99.0 Low frequency routes departing on time 69.0 70.0 70.3 71.4 77.0 74.0 74.0 70.0 Low frequency routes—departing early 5.0 5.0 4.8 4.7 3.4 4.0 4.0 4.0 Night bus services—departing on time 71.0 66.2 61.3 61.4 70.0 65.0 65.0 65.0 Excess waiting time on high frequency routes (min) 2.0 1.8 1.8 1.7 1.4 1.5 1.5 1.5 Customer satisfaction measures Bus stations—overall quality of environment 73 68 69 67 76 71 71 71 Bus stations—overall quality of information 63 63 65 66 68 68 68 67 Condition of bus stops and shelters 78 57 55 53 76 57 54 54 Internal cleanliness of buses 75 67 59 58 83 70 63 63 External cleanliness of buses 76 66 54 54 78 69 54 54 Staff helpfulness 82 60 63 64 87 66 66 66 1 This measure was replaced in 1998–99 with a measure of excess journey time