HC Deb 29 November 1999 vol 340 cc51-2W
28. Mr. Healey

To ask the Secretary of State for Social Security if he will make a statement on the progress to date of the ONE service pilots. [99092]

Angela Eagle

The first four ONE service pilots, which were launched in June, are making good progress. We are already helping people plan ways to become independent, while ensuring that claims to benefit are dealt with promptly and accurately.

A further eight pilots are being launched today. Four will test the advantages of using call centre technology and the other four will be delivered in partnership with private and voluntary sector providers.