§ Mr. Paul MarsdenTo ask the Secretary of State for the Environment, Transport and the Regions how many complaints have been received each year by the Rail Regulator against Central Trains; and if he will make a statement. [98504]
§ Mr. HillThe information is not available in the format requested. In 1998–99, the Rail Regulator received 2,321 complaints on a range of issues. However, as the Regulator does not have a formal role in dealing with complaints from rail passengers, complaints are not recorded against individual train operators.