§ 35. Helen JacksonTo ask the Secretary of State for Social Security if he will make a statement on improvements proposed through the introduction of new technology in his Department. [84027]
§ Angela EagleAs part of our commitment to modernise the Welfare Service the Department is seeking to transform the way Social Security is delivered. We aim to provide a system which is focused on work for those who can and security for those who cannot, providing a customer focused and integrated service which operates across organisational boundaries to improve quality and integrity.
New Information Technology (IT) is at the core of these modernisation plans. The key elements of our strategy for IT are a corporate data set that holds the necessary information on citizens and a set of front-line systems which allow staff to access that information to deliver the full range of welfare services.
Through this IT strategy the Department will meet the longer term objectives of designing services around people; achieving leverage against fraud and abuse; integrating and improving the accuracy and efficiency of operations and of accounting across the Department; and creating a more joined-up welfare service for the public spanning other Government Departments, local authorities and the voluntary sector.
51W