§ Mrs. EllmanTo ask the Secretary of State for Northern Ireland what performance targets have been set for the Social Security Agency for the current financial year. [84082]
§ Mr. McFallThe following targets have been set with the objective of improving the service provided to customers. I am satisfied that the targets represent a demanding challenge for the Agency. The targets will be included in the Agency's 1999–2002 Strategic and Business plan, which is due for publication this month. A copy of the plan will be placed in the Library. The targets are as follows:
1. Benefit Accuracy
Disability Living Allowance
to pay the correct amount in at least 87 per cent. of cases.Incapacity Benefit
to pay the correct amount in at least 94 per cent. of cases.Income Support
to pay the correct amount in at least 88 per cent. of cases.Jobseeker's Allowance
to pay the correct amount in at least 90 per cent. of cases.2. Customer Satisfaction1
173W90 per cent. of customers to regard the Agency's service as satisfactorys or better.3. Financial Recovery
recovery of overpayments-£3.2 million.benefit savings from detection and prevention of fraud-£22.0 million.4. Resource Management
to achieve cash efficiency savings of the order of £1.1 million.1 The customer satisfaction target is presently measured by independent survey and usually covers a two year period, in this case 1999–2000 and 2000–01. As such it will be measured again early in the year 2001.