§ Lord Monkswellasked Her Majesty's Government:
What performance targets they have set the Central Science Laboratory for 1999–2000. [HL2273]
§ Lord DonoughueWe have set the Central Science Laboratory the following performance targets for 1999–2000.
Efficiency
1. To develop new efficiency indicators that will apply from 1 April 2000.
Delivery of Science
2. At least 92 per cent. of work completed to time and within budget.
3. Achieve a mean score of 3.5 on a scale of 0 to 5 for the assessment of customer satisfaction using the established methodology.
4. Proportion of project milestones achieved to be at or greater than 82 per cent. (MAFF commissioned projects).
Financial Performance
5. To recover the full economic costs (calculated according to accruals accounting) of its services, after allowing for relocation costs.
6. To operate within 95 per cent. and 100 per cent. of allocations by the MAFF Management Board for running costs, capital and receipts.