HL Deb 31 March 1999 vol 599 cc79-80WA
Lord Avebury

asked Her Majesty's Government:

Why the "MPs' Hotline", for queries about asylum and immigration casework, is permanently engaged. [HL1659]

Lord Williams of Mostyn

There is one telephone designed for the MPs' helpline. The helpline receives an average of 80 calls a week, each lasting an average of 10 minutes. Her Majesty's Government are taking steps to improve the level of service.